Privacy Statement

Last updated: June 28, 2023

Personal Information Collection

This Privacy Policy explains how Plurana B.V. collects, uses, and discloses Personal Information of our (potential) customers and individuals utilizing our services. It pertains to our websites (https://app.plurana.com and https://plurana.com), software (Plurana), and services provided by us (referred to as the "Services"). It also covers your options regarding the use, access, storage, and correction of Personal Information. Additionally, it outlines how we gather, utilize, disclose, and process Personal Information obtained through our Services and during our business operations.

By signing up for our Services and agreeing to our General Terms and Conditions, which are necessary for utilizing certain Services, you consent to the collection, usage, storage, and disclosure of information as outlined in this Privacy Policy.

Our Services may include links to other websites or services. The information practices and content of such external websites or services are governed by their respective privacy policies.

We may modify this Privacy Policy periodically. In such cases, we will notify you by updating the date at the top of the statement and providing additional notifications (such as adding a statement to our homepage or sending you a notification). We encourage you to review this Privacy Policy whenever you use our Services to stay informed about our information practices and learn how you can protect your privacy.

We only use your personal information to provide you with the Plurana application or to communicate with you about the services.

When it comes to any graphics you upload to the Plurana Application, we take the privacy and confidentiality of that information seriously. We employ standard methods to protect against unauthorized access to your stored data, including personal information.

We do not share the personal information you provide without your consent, unless:

• It is necessary to fulfill your request.
• We are legally required to enforce our Terms of Service.
• It is necessary to detect, prevent, or address fraud, security, or technical issues.

It is essential to protect our property, legal rights, or the rights of others.

• As part of our regular business operations, we collect your Personal Information to manage your use of our Services, handle your customer account, and comply with local laws. We will not process Personal Information for any other purposes beyond what is described in this Privacy Statement.

Personal Information You Provide to Us

While utilizing our Services, we may request certain personally identifiable information from you, which can be used to contact or identify you. For instance, we collect information when you create an account, seek customer support, or communicate with us. The types of information we may gather include basic user details (such as your name, email address, social media avatar, phone number, and photograph), company information, and any other information you choose to provide.

Please note that we do not collect any financial information from you, such as payment card details (card number, expiration date, or security code). All payments made to us are processed through a third-party service provider, Stripe (https://stripe.com). We encourage you to refer to their Privacy Policy at https://stripe.com/privacy.

Automatic Collection of Personal Information When Using our Services

When you use or access our Services, we automatically collect information about you, including:

• Log Information: Details about your usage of the Services, such as browser type, device type, access times, usage times, page visits, IP address, and other statistics.
• Cookies and Tracking Technologies: We use cookies to collect data and improve the Services. You can refuse cookies via your browser settings, though this may limit functionality.
• Web Beacons: We may use web beacons (with your consent) for analytics, understanding usage, or campaign effectiveness.
• Social Sharing Features: When you share Plurana designs on external platforms, we may collect associated data. Refer to those platforms’ policies for specifics.
• Third-Party Sources: We may gather information from LinkedIn, Facebook, Twitter, and other public sources.
• Support Services: Any details you share when seeking support are retained for quality and assistance purposes.
• Content Access: With lawful justification, we may review your Content to resolve technical or security issues or improve the user experience.
• Marketing Communications: Users subscribed to our newsletter may receive updates. Opt-out options are available via email.

Personal Information We Use

We use Personal Information based on:

1. Legal obligations (e.g., compliance with laws).
2. Legitimate interests (e.g., operational or marketing improvements).
3. Consent for specific purposes.

Reasons We Process Personal Data:

• Execute agreements and transactions.
• Enhance Services through analytics or feedback.
• Safeguard user rights, resolve disputes, or prevent fraud.
• Comply with regulations or data protection standards.

Personal Information We Disclose

We share Personal Information:

• With affiliates or service providers under confidentiality agreements.
• When legally required (e.g., law enforcement requests).
• During company restructuring, acquisitions, or sales.

Data is safeguarded through GDPR-compliant contracts during international transfers.

Security

We implement robust measures to protect data against unauthorized access or misuse. Despite best efforts, no online system is invulnerable.

In cases of data breaches affecting user rights, authorities and impacted individuals will be notified promptly.

Your EU Rights

Under GDPR, users may:

• Access or rectify Personal Information.
• Request data deletion (anonymization completed within 30 days).
• Restrict or transfer Personal Information.
• Withdraw consent or lodge complaints with local authorities.

To exercise rights, contact us at support@plurana.com. Identity verification may apply.

Contact Us

For questions about this Privacy Statement, email support@plurana.com.